New AI Readiness Index Framework to Increase Awareness & Boost AI Adoption in Singapore

AISG has unveiled its AI Readiness Index (AIRI), a comprehensive and easy-to-implement industry-focused framework which enables organisations to self-assess the status of their artificial intelligence (AI) adoption readiness. Subsequently, they can leverage appropriate programmes to embark on a journey to improve their AI readiness.

AISG has enabled companies to build production-ready AI solutions over the past four years, with 37 in development and 29 solutions in deployment. Having engaged over 500 companies, AISG has distilled the critical success factors into developing the AIRI framework.

AIRI, a first-of-its-kind initiative in Singapore, will help organisations to assess their ability to build or buy AI products and take a recommended approach to their AI strategy, thus catapulting Singapore into a stronger AI-competent nation.

Professor Ho Teck Hua, Executive Chairman, AISG, said, “AI is going to be pervasive in all aspects of life in the near future. AISG has worked hard to develop this index by translating the learning points and outcomes from our engagements with hundreds of companies. The index is a critical and practical tool that will enable Singaporean businesses to benchmark their AI preparedness. It will also give companies a baseline they can use to further their adoption and use of AI.”

Dr Chng Zhenzhi, Director, National AI Office, Smart Nation and Digital Government Office, said: “AIRI is a useful tool for organisations to assess where they stand in their AI journey. AISG has been supporting Singapore’s National AI Strategy by growing a pipeline of local AI talent, bringing together researchers from Institutes of Higher Learning/Research Institutions, AISG’s AI engineers and companies to jointly develop innovative AI solutions, and helping companies adopt AI. AIRI will enable AISG to better tailor its suite of programmes to each organisation’s needs, and be more effective in helping organisations use and benefit from AI.”

First Step to AI Readiness Framework

With the introduction of this framework, interested organisations can take the AIRI Assessment via the website  The assessment can be completed within fifteen minutes and is recommended to be taken by a senior representative with sufficient knowledge of his/her organisation to be able to answer questions on:

  • Organisational Readiness
  • Business Value Readiness
  • Data Readiness
  • Infrastructure Readiness

Within these four pillars, nine key dimensions have been identified to help organisations plan for suitable approaches for successful AI adoption and scaling. 

Following the completion, there will be a system-generated report which shows the current AI readiness of the organisation, thereby allowing them to identify the gap between their current and desired states. Broadly, the report will categorise organisations into one of the following four categories: AI Unaware, AI Aware, AI Ready, and AI Competent.

AISG envisages that for organisations that are AI Unaware, the focus will be on increasing their AI literacy. For entities that are AI Aware, the goal would be to prepare them to adopt AI solutions. For organisations that are AI Ready, the aim is to help them to accelerate their AI adoption. Finally, AI Competent organisations will be encouraged to deepen their organisational AI capabilities.

These approaches will enable an organisation to ascertain the next steps, principally how it can move forward with a targeted approach to improve its organisational AI readiness. Organisations are also welcome to continue the discussion with AISG on mapping their next steps forward towards AI adoption.

AI Singapore will be able to provide support towards improving organisations’ AI readiness through these programmes:

– AI for Everyone (AI4E)®

– AI for Industry (AI4I)® and AI Certification

– AI Clinic and AI Discovery

– AI Advisory Projects

– 100 Experiments

– AI Apprenticeship Programme (AIAP)® or

– AI Data Apprenticeship Programme (AIDP)


Feedback from Organisations on the AIRI Assessment

As part of the pilot effort to test the framework ahead of the public launch, AISG worked alongside small and medium businesses as well as multinationals to conduct the AIRI assessment in their organisations. The early participants included IBM, RenalTeam Holdings and uParcel and their insights proved invaluable. 

Julian Tan, Senior Manager, Analytics Solutions, IBM, said: “Adopting AI will be essential for businesses to strive in this century. The AISG AIRI assessment is a holistic, systematic health check with a set of well-defined pillars and dimensions for businesses to benchmark and guide their AI adoption strategy. IBM takes pride in being a leading global hybrid cloud and AI provider. The results of the assessment have given us additional confidence that our early investment into AI skills and business transformation is on the right track to deliver tangible business value, as well as given us critical insights to steer our future directions.”

Chan Wai Chuen, Managing Director, RenalTeam Holdings, a dialysis treatment healthcare provider said: “Many business executives often share a common misconception that AI is only suitable for large companies with financial means and IT capabilities. The AI Readiness Index (AIRI) directly addresses these misconceptions. AIRI’s structured approach provides a practical step-by-step framework for businesses to assess their readiness for AI.  It shows that AI adoption is possible for all businesses, large or small. For business executives concerned about AI disrupting their industries, I am confident that the short investment of their time in the AIRI assessment will be one of the best investments they will ever make to future-proof their businesses.” 

William Ng, Chief Operations Officer, uParcel, a key on-demand 24/7 courier service in Singapore, said: “AIRI provided uParcel with a quick self-assessment of our organisation’s current AI readiness level. The assessment results allowed us to understand where we currently stand and how to get to where we want to be. As a result of AIRI, uParcel will enrol more software engineers into AISG’s AI for Industry (AI4I) programme to close the gaps identified by AIRI. Our previous engagement with AISG through an AI Advisory project has helped improve our delivery efficiency by 20% thus, we are looking to deepen our AI capabilities through the 100E programme with AISG.”

Industry Collaboration

As part of AISG’s effort to seed greater awareness of AIRI, it will collaborate with various industry partners and trade associations to get their customers and members to undergo the AIRI assessment. Some of the leading partners on board include Dell Technologies Singapore, Microsoft Singapore, Singapore Polytechnic and SGTech.

“The AI Readiness Index is a valuable tool businesses can benefit from as they look to further their AI adoption. It is a great framework that can help us determine the right solutions for our customers, based on their business goals and where they are in their AI adoption journey. As AI becomes more widely adopted by organisations in Singapore, tools like the AI Readiness Index will go a long way in preparing businesses for an AI-first future.”
Eric GohVice President and Managing Director, Dell Technologies Singapore
“There is a gap between what people want to do with AI and the reality of what is going on in their organisations today. The AI Readiness Index will help bridge that gap in the AI adoption journey as organisations foster a trusted, AI-ready culture through programmes from AI Singapore and the Microsoft AI Business School. These will provide the foundations required to create a responsible, holistic AI strategy across business issues, leadership, behaviours and capabilities across industries including finance, healthcare, manufacturing, government and education.”
Kevin Wo Managing Director, Microsoft Singapore
“The AI Readiness Index is a significant assessment tool for Singapore businesses to chart their journeys in adopting and harnessing the benefits of AI. It complements Singapore Polytechnic and AISG’s ongoing efforts to develop customised learning programmes or solutions for local companies in their crucial business transformation process, where we will empower them to use AI to innovate and access new market segments. We look forward to breaking new digital frontiers with our SME partners and grow them into leading companies of tomorrow.”
Soh Wai WahPrincipal & CEO of Singapore Polytechnic
“We have all experienced a tumultuous change in the way we work and socialise, brought on by the COVID-19 pandemic. In many progressive organisations, digital transformation has accelerated, and so has the incorporation of AI capabilities into optimising their business processes, how they empower their employees and transform their products & services. The launch of AI Singapore’s AIRI is timely, serving to inform organisations’ readiness for AI and pointing them to AI Singapore’s programmes available to accelerate their readiness. SGTech is pleased to be part of this initiative, and we encourage companies across all sectors to take the AIRI assessment so that they can take the next step in their journey to leverage AI in their businesses.”
Richard KohChairman, AI & High Performance Computing Chapter, SGTech


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